Check your plug-ins and update as necessary: If this reply solves your problem, please click "Solved It" next to this reply when signed-in to the forum.
To update/install the ActiveX version for IE only, repeat the process, but use IE to go to the above website. Start Firefox and test your installation here:. The "Install" button in the lower right corner will now be highlighted, click it. In the installation window that appears, click the box to the left of "I have read and." to place a check mark in the box. 
Click or double-click on the file you just saved to your desktop. When the download is finished, close Firefox (File > Exit OR Firefox button > Exit). Un-check any items on that page that you do not want to download (i.e., "McAfee Security Scan Plus": Using Firefox, go to the following link and SAVE the download to your desktop so you can find it later. page will detect only installed, enabled Plugins. only the most popular/used Plugins are known by this page. In Add-ons > Plugins you shpuld see "Shockwave Flash (version)". You have the Plugin version 9.0.45 for Firefox installed - a very old version. 
On a Windows system, you should always update both individually. a Plugin version for most other browsers including Firefox.
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